Refund policy

Returns Policy

1. No Returns or Exchanges
   We do not accept returns or exchanges for items unless they are found to be defective or faulty. We encourage customers to review product details carefully before making a purchase.

2. Faulty or Defective Items
   If you receive an item that is faulty or defective, please contact us within 14 days of receiving the product. We will be happy to provide a replacement or issue a refund for the faulty item.

Conditions for Faulty Item Return

• The item must be unused and in the original packaging.
• Proof of purchase (such as an order confirmation email or receipt) must be provided.
• A clear description and, if possible, photos of the defect must be submitted with your request.

Process for Returns on Faulty Items

1. Contact Us
   Email us at rawsuppliesclo@gmail.com within 14 days of receiving your product to initiate a return for a faulty item. Please include your order number and details of the defect.

2. Approval and Instructions
   Once your request is reviewed and approved, we will provide instructions on how to return the item, including any return shipping details.

3. Refunds for Faulty Items
   Once we receive and inspect the faulty item, we will process your refund within 14 days. Refunds are issued to the original payment method and may take several business days to reflect, depending on your bank or credit card provider.

Thank you for your understanding and support! If you have any questions regarding this policy, please don't hesitate to reach out to us at rawsuppliesclo@gmail.com.